Webmail down?

  • My password or username is no longer accepted. I normally use Thunderbird but suddenly can't log on to Vivaldi either on Tbird or via the web interface.

  • Moderator

    @fstjohn Are you getting an authorization error message?

  • Thunderbird says to try another password. Webmail logon says either username or password is invalid. I use Lastpass for webmail login and Thunderbird has been using the same logon for a long time so I know the username and password are good.

  • I am experiencing the same problem. I've set up imap clients on two mobile devices, and neither can still authenticate.

  • I let Vivaldi remember username and password for Vivaldi Mail and it prepopulate input fields on login, but I can't login.

  • Moderator

    @fstjohn What about the web interface? What do you get there?

  • last email I received was at 2:34pm US Eastern time today so the problem was after that.

  • Yeah, I've had the same issue as well. I'm getting an 'authentication error' on Opera 12.

    "The server responded 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6"

    I also cannot log into webmail. I get an authentication error (on multiple Vivaldi accounts).

    If I open a private window and try to login to these forums using this account clicking the 'Login' link the page does not load (Vivaldi shows 0 bytes 0/0).

  • Moderator

    Looks as though the authorization server is down. Trying to ping community developers as we speak.

  • Looks like we're back up at 6:09PM Eastern US time

  • Moderator

    @fstjohn Thanks. A Community developer did respond.

  • Thanks for the quick response. Vivaldi mail is my main email provider.

  • Vivaldi Team

    Sorry for the trouble everyone, our servers couldn't reach the user database for that reason it was not working but our developer fixed it. Are you all able to log in now?
    Big thanks for your patience 🙏

  • it works again! Thanks

  • It happened to me as well, I could not even log into the forums to ask about if it was only me. :D

    Glad it is back up, I like my Vivaldi mail.

    I also changed my password, just in case.

    This is funny :


    As a new user, you can only post once every 560 second(s) until you have earned 2 reputation - please wait before posting again

    I've only been on here for about 3 years, must be my super low post count or something. :D


  • Moderator

    @Woogeroo It's a recent security enhancement. We've been overwhelmed by spammers.

  • @Ayespy

    ah, the ones that always mess it up for everyone else.

    Well, do what you can against them!



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