"Update Error! An error occurred in retrieving update information; are you connected to the internet?"

  • Re: "Update Error!" when checking for updates
    this happened again to me, in our workplace our firewall allows all https connections but only few whitelisted http connections, so the updates always fails downloading the delta update. Seems like it uses http to get the file because I've solved like this, forcing https on all vivaldi.com subdomains:

    Add domain: vivaldi.com (no http:// or https:// here)
    Include subdomains for STS: checked
    Include subdomains for PKP: checked

    restart Vivaldi. update window shows, push install, download happens immediately and work.

  • I have to take it back, now even this doesn't work anymore, and I keep getting the update error. Downloading the full installer of 1.6.689.40 works, the autoupdate doesn't even try to get the delta update.
    I take that the CDN is randomizing the actual url of the delta to a http: and not https: domain, so our firewall just negates it.

  • @iAN-CooG Durn. I was excited, because I thought you had found the answer to this.

    My updates on Linux run smoothly, but I have to do a full download/install each time with W7.

  • @iAN-CooG I am running behind a squid-proxy.

  • Same here, at work we're under a Squid proxy and I can't download the delta. My guess it that the Vivaldi installer doesn't use the proxy setting and doesn't even try to ask for the credentials. Chrome asks for them, even the flash update pops up asking for the proxy credentials.

  • @iAN-CooG Yup, I believe you are correct in that.

  • Moderator

    You need a new feature? Please report such need!

    How to make a feature request for Vivaldi
    If you think your problem can be solved by a missing feature, please add a request at https://forum.vivaldi.net/category/48/features-requests in the corresponding thread for your browser version.

    If you found a bug, please report the issue to the developers to fix it!

    How to do a bugreport for Vivaldi
    Report every bug seperately at https://vivaldi.com/bugreport/
    Describe the issue as precise as you can.
    If you use any extensions please give information which ones you use.
    If you have a URL or a own testpage which can checked, add it to the bugreport.
    If you have own testcase files (HTML, CSS, JS etc.) add them to the confirmation mail you get after report.
    If you have a screenrecording video, you can attach it to give the developers a hint how this might happen or look like.
    You will get a bug confirmation mail and in a reply to this mail you can add more information and files as attachments for the testers and bug tracking team.

    Thanks in advance for helping us to make Vivaldi better!

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