"Cloudbleed": addressing your questions
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We have been receiving a number of questions related to the so-called “Cloudbleed” issue, and we’d like to clarify these matters.
Click here to see the full blog post
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I reset my password, but again I cannot sign in. I tried both uppercase and lowercase username, and full email address, new password and old password.
Nothing will allow me to sign in. If I revisit the email link that I received, I get this message:
An error has occurred
Error Details : Invalid information provided. Either the user not found or captcha answer is incorrect. Cannot proceed.
I finally noticed the paragraph about reporting errors, and submitted a report to vivaldi.com/contact.
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I reset my password again, and now I can log-in OK.
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@pesala: I'm confused-- if the session was expired and you couldn't sign in, how did you post this?
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Had some problems with logging in to mail via IMAP after the password change. First I tried to set the new password in the IMAP client but that didn't work out as expected, then I deleted the account in the client and did a fresh setup with the new password again - all OK now.
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This post is deleted! -
Users who were logged in the affected period from September 21 to November 4 had their passwords reset.
shouldn't you reset the password for period September 20 - November 5, just to be sure you won't miss some people by not taking timezones into account?
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@dLeon There's a captcha when you invoke Password reset on login.
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how i use(start) this 'historic' snapshot
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hello isak and hello everyone
Thank you Team Vivaldi for preserving i_ri' account.
Thank You Gaelle for your recent solution has i_ri signed-in. -
@i_ri: thank you for your positive feedback
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Good morning,
I have two emails at vivaldi address: [email protected] and [email protected]
As a result of recent malfunctions, I managed to reset the password for melchior, but I can't seem to get the other one ("rifloute") How can I do to get it back?thank you in advance for your reply.
Regards
Aurélien Detey -
My password wasn't reset, but I would like to change my password.
I login using - https://login.vivaldi.net/profile/samlsso which takes me to a login and then to edit account. I can edit and update my name and country, but can't edit my external email or password. When attempting to change password I get this msg:
An error has occurred
Error Details : Invalid session. Cannot proceedand for external email this is blue font and unable to edit
I have cookies enabled. I use the email account in the old Opera Mail downloaded mail program.
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Hello Ísak - how about 2FA for Vivaldi in the near future. Any plans?
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@Charm_S :- I figured out my particular problem, my old password had spaces and I thought I could do new password with spaces but that's not possible. I discovered this by trying to create a new account and got this error msg for the password with spaces "Failed to register the user. 17002 Credential not valid. Credential must be a non null for the user"
Not exactly a clear error msg but I figured it out.
I was thinking there was some cookie like thing being stored which was preventing change of password, but it wasn't that.
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@Charm_S :- I also note that you can be logged into the forum in one vivaldi account and log into webmail using a different account. That's contrary to other comments elsewhere that say when you login to one, your logged into both.
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